Emergencies can now be reported through text message using the new Text with 9-1-1 service in the region.
The Text with 9-1-1 service is available to individuals who own a cell phone and are unable to make verbal phone calls.
The service is specifically designed for people who are deaf, hard of hearing, speech impaired, non-verbal and/or require text messaging to communicate an emergency to the RES Telecommunicators.
“This service is being made available to residents that may not be able to make a phone call in an emergency situation,” said Assistant Deputy Chief of Communications Kelly Roberts. “However, we want to remind residents that texting is more time consuming and could delay emergency services response time. This service should only be used if a voice call is not possible”.
Prior to using Text with 9-1-1 individuals must register for this service by visiting www.textwith911.ca. Once the cell phone number is registered with the service provider, the phone can then be used to text message emergencies to the local RES Telecommunicators.
For more information on how to use Text with 9-1-1 services, visit www.rmwb.ca/911.
