Study finds Canadians are still unhappy with airline service
The Consumers Association of Canada say a lot of people are not happy with the service they receive from airlines.
The numbers have not changed much since the federal government introduced a passenger bill of rights back in the spring, but the bill has yet to become law.
President of the CAC Bruce Cran says he can’t understand why Ottawa won’t finalize Bill C-49 — pushing the matter into 2018.
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Cran says air travellers deserve to know what they are entitled too, if their flight is disrupted for whatever reason.
“That should be all listed out in this passengers bill of rights but we have no evidence that we’re going to get anything that we want to see and they’re having another hearing on it at the moment,” said Cran.
Other major concerns being raised by Canadian consumers are the fact that health and life insurance companies don’t really advertise that there is an ombudsman to help people with policy claims.