CALGARY (660 NEWS) – Telus says an outage that affected thousands of mobile customers across Alberta has been resolved
The company said it experienced a service outage in parts of Western Canada. affecting wireless services and some wireline customers.
“Our team immediately identified the outage and restored services within an hour. We know how critical connectivity is for our customers, especially during this public health crisis, and we sincerely apologize for the service interruption”
Earlier, we experienced an equipment failure that caused service disruptions in parts of Western Canada. Our team quickly identified the outage & restored services within an hour. We know how critical connectivity is for our customers and we apologize for the service interruption
— TELUS Support (@TELUSsupport) March 31, 2020
An emergency alert was issued province-wide saying the outages were preventing Telus cell phone customers from dialing 911.
UPDATE:
An alert listed for ALL OF ALBERTA with regards to the #telus network issue. #yeg #yyc https://t.co/QCgyUgrocb pic.twitter.com/wEHXj3cUP1
— Courtney Theriault (@cspotweet) March 31, 2020
A similar outage affected thousands of customers last week in Red Derr, Calgary, Airdrie and Clearwater County.
